Customer Service Level 2 (Online) (Flexible start dates)
Course Overview
Customer Service Level 2 (Online) (Flexible start dates)
This online Customer Service course will develop your knowledge and understanding of customer experience mamagement.
The qualification gives you all of the underpinning knowledge required by employers to work in a range of different settings in a customer service role. It covers the essential knowledge of how to carry out customer service-related tasks, such as how to manage information and to support events. The knowledge gained can be applied in a variety of industries and job roles.
You will study:
Principles of customer service
Understand customers
Understand employer organisations
Processing information about customers
Understanding how to communicate with customers verbally and in writing
Understanding how to develop customer relationships
Understanding how to resolve customer service problems and challenges
This course is delivered online with tutor support. We recommend self-study of around 6 hours per week.
Apply now for an immediate start.
Located at: Online
Course Start: Flexible start dates
Course length: 30 Weeks
Study Mode: Part-time
Course Code: QMANPCS2RO
Course Fees and Funding
How much does the course cost?
This course costs £362. This course may be FREE to study depending on your circumstances.
Aged 19 or over and thinking about studying a course?
You may be eligible for free or reduced course fees. Please visit the How to apply and fees page for further details.
Other funding information
Course Content
Other Resources
For further details, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 - 19 and don't hold a grade C/4 or above in GCSE English and Maths, you will automatically be included in your study programme. If you want to work towards achieving a higher grade in English and Maths, we can help you do that too and we offer Level 3 Mathematical Studies (Core Maths) which maybe added to your study programme, subject to approval from your chosen department.
If you're aged 19 or above and don't hold a grade C/4 or above in GCSE English and Maths we can help. We offer FREE English and Maths qualifications that can be studied on a part-time basis, subject to eligibility.
If you need any further information, please contact our Information Unit by calling 01226 216 123 or emailing: info@barnsley.ac.uk
Our Additional Learning Support team can provide you with the support you need. Call 01226 216 769 for further information.
Disclaimer: Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.
The course information on this page was last updated 14 July 2025.
